Frequently Asked Questions (FAQ)
Orders & Shipping
How long does it take to ship my order?
All orders are processed within 1 working day after payment confirmation. Orders placed on weekends or public holidays are processed on the next working day.
How long does delivery take?
- Slovenia: 1–2 working days
- European Union: 2–5 working days
- Outside EU: 3–10 working days
Delivery times are estimates and may vary due to courier operations or customs procedures.
Which shipping carriers do you use?
We ship with:
- DPD for European Union deliveries
- DHL for international (non-EU) deliveries
Are international orders subject to duties and taxes?
Yes. Orders shipped outside the European Union may be subject to customs duties, import taxes, and clearance fees. These costs are the responsibility of the customer and are determined by local customs authorities.
What happens if my package is delayed or lost?
If your shipment appears delayed or lost, please contact us. We will initiate an investigation with the courier. Replacement or refund is processed after the courier confirms loss.
Returns & Refunds
Can I return my product?
Yes. Consumers may return unused products within 30 days of delivery.
What conditions must be met for a return?
- The product must be unused
- In original packaging
- Undamaged and complete
Products showing signs of use (installation marks, chalk residue, scratches, wear) are not eligible for return.
Who pays for return shipping?
Return shipping costs are borne by the customer unless the product is defective or incorrectly delivered.
Do you offer exchanges?
We do not process direct exchanges. Please return the original product for a refund and place a new order.
What about refused or unclaimed shipments?
If a shipment is refused, returned due to unpaid customs charges, or returned because of incorrect address details provided by the customer, original shipping costs are non-refundable. Additional shipping costs may apply.
Products & Materials
Why do wood colors vary?
Wood is a natural material. Each hangboard is unique in color, grain, and texture. We use sustainably sourced birch and walnut wood. Variations are normal and part of the product’s character.
Should I use chalk when training?
Yes. Wooden hangboards perform best with a small amount of chalk. Wood naturally absorbs moisture and provides consistent grip over time.
How do I clean my GRAVITYboard?
Regular brushing with a soft natural bristle brush is sufficient. If chalk builds up, lightly sand the surface with 120-grit sandpaper to restore texture.
Should I varnish or oil the wood?
No. Do not apply varnish, oil, or lacquer. These treatments reduce grip and negatively affect performance.
Can I mount the hangboard outside?
Yes, but it must be protected from direct rain and moisture. Prolonged exposure to water can cause wood distortion or mold.
Installation
Where should I mount my hangboard?
Mount the hangboard on a stable, vertical surface. Even small angle changes significantly affect hold difficulty, especially on slopers.
What screws should I use?
GRAVITYboards include appropriate screws for wooden mounting surfaces. For other wall types (concrete, brick, etc.), use suitable anchors and hardware for your surface type.
Choosing the Right Hangboard
Which GRAVITYboard is best for beginners?
The GRAVITYboard (LITE) is ideal for beginners and intermediate climbers. It features deeper edges and jugs for easier progression.
Who is the GRAVITYboard PRO for?
The GRAVITYboard PRO is designed for advanced climbers who want smaller edges and more challenging sloper angles.
Dealers & B2B
Can I become a dealer or distributor?
Yes. If you are interested in becoming a dealer, distributor, or gym partner, please contact us at:
info@dudesvsgravity.com
Digital Products
Can I return digital products?
Digital products (e.g., Lightroom presets) are delivered immediately after purchase. Once download begins, the right of withdrawal is waived and digital products are non-refundable unless defective.
Privacy & Data
How do you handle my data?
We process personal data in accordance with our Privacy Policy. We use your information to process orders, manage accounts, and provide customer support. For full details, please visit our Privacy Policy page.
Still have questions?
If you cannot find your answer here, contact us at:
info@dudesvsgravity.com